Information for Patients
Fees
Our practice offers a mixed billing system, with Medicare rebates applying to most services. Practice fees are based on the length and complexity of the consultation. Bulk billing* applies to Children under the age of 16, Aged Pensioners. We may offer discount fees to patients with Health Care Cards, or who are on a disability pension.
*Please note that some doctors don’t offer bulk billing on any services.
Our appointment system offers a standard consultation with a 15 minute time slot.
Appointments can be made in person at the reception desk, by telephone or online via your computer or mobile phone.
If you require longer than 15 minutes, please ask at time of booking for a longer appointment. For example, if you have complex conditions, multiple issues and counselling.
On arrival, it is important to let reception staff know you have arrived by presenting at the reception counter. We will also ask for you to confirm and/or update your details.
If your problem is urgent e.g. chest pain or shortness of breath, please tell the receptionist immediately.
|
Appointment Type |
Practice Fee |
Medicare Rebate |
|
Short Consultation |
$40 |
$17.90 |
|
Standard Consultation |
$80 |
$39.10 |
|
Long Consultation |
$125 |
$75.75 |
|
Extra Long Consultation |
$200 |
$111.50 |
Cancellations
There may be a cancellation fee if we do not receive notice of your cancellation.
We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.
If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.
New Patients
New patients are required to be at the practice 10 minutes prior to the doctors’ appointment.
We require you to complete a Patient Registration and Consent Form on arrival.
Results
Your results are confidential between you and your regular Doctor. (For continuity of care) Please make an appointment to obtain your results, unless your Doctor arranged otherwise. Once you have had your tests, the practice will receive your results via our computer system.
Your doctor will review your results and determine what follow up is needed:
If your results require urgent attention, the practice will phone you.
If your results are abnormal (but do not require urgent attention), your doctor will send you an sms or letter asking you to make an appointment to discuss them.
If your results are normal, your doctor will let you know at your next appointment.
If you have had an X-ray or ultrasound you will need to make an appointment to have the results reviewed.
If you are concerned about your results at any time, please phone the surgery and make an appointment to review them with your doctor
Recalls & Reminders
This practice offers ‘recalls’ & ‘reminders’ for patients to promote continuity of care and to ensure best possible health outcomes.
We use SMS to contact you for proactive reminders and other health information (this does not include results or other private information).
Please ensure that we have your most appropriate and up to date contact details listed.
Please inform us if you do not wish to participate.
Privacy Policy
Privacy Policy – Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. For any complaints about your privacy, please speak to your doctor or the Practice Manager, but if you are still dissatisfied, the Privacy Hotline is 1300 363 992
Complaints
This practice acknowledges that patient complaints are an important source of customer feedback. Under the Human Rights Commission Act 2005, people with complaints should try to resolve them directly with the health service provider or medical centre. If a satisfactory outcome is not achieved then complaints can be directed to:
Office of Health Ombudsman
PO Box 13281
Brisbane QLD 4003
Phone 133 646